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Christmas & Halloween Series
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Dog Clothes
     Blank Clothes
     Sweaters-Hand Knitting
     Dog Carrier Clothes
     Denim / Jeans
     Raincoat / Bathrobe
     Spring/Autumn Clothes
     Summer Clothes
     Winter Clothes
Pet Collars & Leashes
     Collars & Leads set
     Harnesses & Leads set
Pet Travel&Fashion Carrier Bag
     Travel carrier bag
     Fashion Dog Carrier
     Dog Clothes Carrier
Dog toys
     Latex toys beep
     Cotton rope&stuffed toys
Pet Bed
     Animal Shapes Pet Beds&Pads
     Pet Bed-Circular Bed
     Pet Bed-Rectangular Bed
Dog Shoes & Boots
     Athletic Shoes
     Dog Socks
     PU Leather
Pet Decorations & Accessories
     Pet Hats
     Pet Scarfs
     Pet Necklace
     Pet Wig
     Pet Hairpins
Dog Grooming Supplies

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Returns Policy by

1. The goods can be returned in 7 days of receiving your order if the goods with damages, like broken , dyeing. And please inform us via e-mail or fax as soon as possible. Be sure to contact us in the first 7days of receiving your order. If over 7 days, we will NOT handle any request for return or exchange. All returns must be made within 15 days of receipt of shipment. And the customers should be aware of not to wash the goods if you want to return.
2. We are sorry, but cannot be responsible for items destroyed or damaged by the improper use of the customers.
3. All the items should have the stickers on and any items returned must be in a complete package with all the original standard settings (including outer package, inner package, manual, etc). We will NOT accept any product without the complete sticker or with scratched sticker for exchange nor return.
4. We do not provide refunds for the excluded merchandise sold by
5.The customer pays for shipping the return the goods to DogDug and DogDug  pays for shipping back to you.
6. We support for the check at spot, if there is any problem, the shipping company could make a certification. When you are receiving an order, please check if the package box has obvious distortion or broken and whether the quality is consistent with the invoice.
We deserve the right to REFUSE the return if:
1. The goods does not sold by
1. you do not like the color or  find the color has something different with our picture
2. you find the style is not so beautiful or too transplant, too thin, too big or little for you dog, not too comfortable for you dog to wear on,etc
3.any goods that has been used, except the defective goods.
4.any goods damaged by your improper use or storage.
5.the merchandise which appear the little fibre ball or the thread has been drop in a very small scale.
6. the goods has little stain on which can be clear up by your own
7. the accessories have been damaged (but we will supply you again)
8. you own reason( such as do not like the style , find it has something different with your imagination, etc)
9.the outer package is broken
10. the goods are destroyed or damaged on purpose.

This article was published on Sunday 16 September, 2007.
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