Information Collection and Use
DogDug.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined parties in this policy. DogDug.com collects information from our users at several different points on our website in order to process orders and better service to you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. DogDug.com also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone else.
Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill customer' s orders. If we have any troubles in processing an order, this contact information is used to get in touch with the user. We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.
We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
DogDug.com is a California Corporation and shall abide by all federal and state laws. DogDug.com shall disclose any personally identifiable information when required to by law.
This web site contains links to other sites. Please be aware DogDug.comis not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Rating Products and Reviews
DogDug.com provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows for customers to leave written comments to further elaborate their experience with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain.
All posted rating information and review comments are viewable to all customers browsing the DogDug.com site. This information is exclusive to the DogDug.com site and is not sent to any third party sites. Dogstoreol.com is not responsible for the comments or actions of customers based on the information posted on the site.
If you choose to receive special offers, DogDug.com may send you such pertinent information. Our special offers are sent only to customers who grant DogDug.com permission to send such information. DogDug.com does not share your information with third parties and does not solicit outside parties to send special offers on our behalf.
Out of respect for the privacy of our users we present the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by un-checking the appropriate field. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see our choice and opt-out below for further details of how to be removed from our mailing list.
Correction/Updating/Reviewing Personal Information
Customers may change or review their recorded account information such as address or e-mail thought our website at or by going to the home page at www.DogDug.com and clicking on the "my account" button. You must have your username and password in order to access your account.
DogDug.com does not use customer's information for contact other than Dogstoreol.com pertinent business. DogDug.com does not share our customer's personal information with any outside parties. However, for customers who wish to opt-out or be removed from DogDug.com special offers and related news, DogDug.com provides several methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the permission to send field when processing their order. They may also send us email to our email with a request to be removed. Finally, they may also use the link provided with all communications to automatically unsubscribe.
DogDug.com is committed to offer the highest levels of protection for your personal information. We use secure technology, rigorous privacy protection controls and stringent restrictions on employee access in order to safeguard your personal information, including credit card information.
If you are under 18 years of age, please get parental permission before using the Dog.com web site. If you have additional questions about our Privacy and Security Guarantee, please contact us at
If the online business can not accomplish or the information and record is lost because of the website sales system breakdown and unable to use by force majeure or other reasons that uncontrollable, we are sorry for unable to responsible for it. But we will endeavor to provide a way to make everything right and will make great effort to reduce the loss of the customer to a minimum.
According to buyers?? request, we are willing to handle with the shipping procedure on customers?? part. Our duty is limited to consignment on time. If there are any problems in the process of shipping, you will receive a compensatory payment by the shipping company, but we will not compensate for the loss, what we can do is just assist the customers to inquire about and to check. All the matter concerned for the compensation should be according to the shipping(post) regulation. The customers should not demand satisfaction within the query limited time of the shipping company(UPS/EMS). Customers should be aware of check the address and the name of the consignee to avoid the delay of the mailing. Anyone who purchases the goods of our shop is regarded to agree with this announcement.