1. The goods can be returned in 30 days of receiving your order if the goods with damages, like broken , dyeing. And please inform us via e-mail or fax as soon as possible. Be sure to contact us in the first 30 days of receiving your order.


2. We cannot be responsible for items destroyed or damaged by the improper use of the customers.


3. All the items should have the stickers on and any items returned must be in a complete package with all the original standard settings (including outer package, inner package, manual, etc). We will NOT accept any product without the complete sticker or with scratched sticker for exchange nor return.


4.The customer pays for shipping the return the goods to DogDug and we pays for  resend shipping cost


5. We support for the check at spot, if there is any problem, the shipping company could make a certification. When you are receiving an order, please check if the package box has obvious distortion or broken and whether the quality is consistent with the invoice.